PRIVACY POLICY

Last Updated: July 15, 2023

BahMobily ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bahmobily.org or use our mobile communication services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

INFORMATION WE COLLECT

We may collect several types of information from and about users of our services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, postal address, email address, telephone number, and payment information.
  • Usage Information: Details of your visits to our website, including traffic data, location data, logs, and other communication data.
  • Device Information: Information about your computer, mobile device, and internet connection, including your IP address, operating system, browser type, and device identifiers.
  • Location Information: We may collect real-time information about the location of your device to provide location-based services.
  • Call and Message Information: When you use our mobile communication services, we may collect information about your calls and messages, including the phone numbers you communicate with, the time, date, and duration of calls.

HOW WE COLLECT INFORMATION

We collect information from you when you:

  • Register for our services or create an account
  • Fill out forms on our website
  • Subscribe to our newsletter or promotional materials
  • Participate in surveys or promotions
  • Contact our customer service
  • Use our mobile communication services
  • Visit our website (through cookies and other tracking technologies)

HOW WE USE YOUR INFORMATION

We may use the information we collect about you for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and promotions
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize your experience and deliver content relevant to your interests

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect or that you provide:

  • To our subsidiaries and affiliates
  • To contractors, service providers, and other third parties we use to support our business
  • To fulfill the purpose for which you provide it
  • For any other purpose disclosed by us when you provide the information
  • With your consent
  • To comply with any court order, law, or legal process
  • To protect the rights, property, or safety of BahMobily, our customers, or others

DATA SECURITY

We implement appropriate technical and organizational measures to maintain the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

YOUR RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

CHILDREN'S PRIVACY

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

BahMobily
Building 1234, Road 2468
Block 436, Seef District
Manama, Kingdom of Bahrain
Email: privacy@bahmobily.org
Phone: +973 1700 0000